When the brain of the IP telephony system is hosted at a data centre rather than in the client’s own office, we call it “Virtual”. Therefore, a “Virtual Switchboard” is simply an IP communications solution marketed in Cloud — pay per use — mode, which makes it possible to:
- Create, manage and maintain a Corporate Voice Network.
- Have total control over the use of the company’s telephony. Completely control voice calls combining all the basic functionality of the traditional TDM PBX together with advanced new features.
- Have a great flexibility in implementation, reducing very significantly the commissioning time for a new location or a new extension.
- Provide advanced resources in any part of the corporate network, regardless of its location.
- Use the latest communications technology.
- The solution is hosted in our data centres using redundancy so as to provide greater assurance of high availability.
- Quick installation. The client has only to install the IP terminals or softphone on their PCs.
- If there is already an adequate IP network and SIP terminals, there is no need for an initial investment.
- Voice and data are carried over IP (VoIP).
- Confidential data handling.
- Scalable up to thousands of extensions.
- Control, control, control:
a. Of access and security.
b. Of use. The number of calls, number of rings before answering the call, queue management, duration, pre-defined endings, cost …
c. All by user, by office, by business group…
d. and also, in real-time.
- The management of numbering makes it possible to establish contingency plans.
- Advanced Features:
a. Detailed reports.
b. Identification of the user by a code, regardless of their location.
c. Teleworking Plans.
d. Personalized voicemail according to the extension.
e. Automatically configure the operator depending on the time and location.
f. IVR applications.
g. Queue Management.
h. Possible integration with management system and CRMs.
- Basic Features:
a. Call transfer and forwarding.
b. Management of call waiting.
c. Dynamic definition of call pickup groups.
d. Management of time and duration of incoming and outgoing calls.
e. Single operator between sites. Personal numbering plan.
f. Music on hold.